Shiva Fly Service Policy
Effective Date: [1st April 2024]
This Service Policy outlines the key aspects of the services provided by Shiva Fly (“we,” “us,” or “our”) for visa processing (“Services”). It aims to set clear expectations for both you (the “client”) and Shiva Fly.
1. Services Offered
We assist clients with the visa application process for various destinations. Our services include:
- Initial consultation to understand your visa needs and eligibility.
- Guidance on required documentation and completion of application forms.
- Compilation and organization of application materials.
- Communication with embassies or consulates on your behalf (if authorized).
- Fee payment management (government filing fees may apply).
- Application status tracking and updates.
- Limited support in case of application rejection (see Refund Policy for details).
2. Client Responsibilities
- Providing complete and accurate information throughout the application process.
- Obtaining necessary documents as per embassy/consulate requirements.
- Attending visa interviews (if required) and adhering to interview guidelines.
- Following up with us for updates or with the embassy/consulate for urgent matters.
- Paying service fees and government filing fees as per our fee schedule.
3. Communication
- We will communicate with you primarily via email. You are responsible for checking your email regularly for updates.
- We will make every effort to respond to your inquiries within [number] business days.
- For urgent matters, you can contact us by phone at [phone number] during business hours ([business hours]).
4. Service Timeline
The processing timeline for visa applications varies depending on the destination country and your specific circumstances. We will provide an estimated timeline based on current information at the beginning of your application process. However, please understand that these timelines are estimates and may be subject to change due to factors beyond our control (e.g., embassy/consulate processing delays).
5. Accuracy and Completeness
We strive to ensure the accuracy and completeness of your application. However, the ultimate responsibility for the accuracy of the information provided lies with you. We recommend carefully reviewing all documents before submission.
6. Disclaimer
We cannot guarantee visa approval. Visa issuance decisions are made solely by the embassy or consulate of the destination country. Our role is to assist you with the application process and ensure it meets all requirements.
7. Changes to Service Policy
We reserve the right to modify this Service Policy at any time. We will notify you of any changes by posting the new Service Policy on our website.
8. Contact Us
If you have any questions regarding this Service Policy, don’t hesitate to get in touch with us.