Shiva Fly Payment Policy
Effective Date: [1st April 2024]
This Payment Policy outlines the terms and conditions for payments associated with Shiva Fly’s visa processing services (the “Services”).
1. Fees
- Our fees for visa processing services vary depending on the type of visa, destination country, and complexity of the application.
- A detailed breakdown of fees will be provided to you before you initiate your application process.
- Fees may include:
- Visa application processing fee
- Government filing fees
- Service fee for Shiva Fly’s assistance
- Optional add-on services (e.g., expedited processing)
2. Payment Methods
- We accept secure online payments through our website using major credit cards (Visa, Mastercard, American Express) and debit cards with a Visa or Mastercard logo.
3. Payment Timing
- Full payment for the chosen service package is required before we commence work on your visa application.
4. Refunds
- We understand that visa applications may not always be successful. Our refund policy is as follows:
- Application Not Submitted: If you decide to cancel your application before we submit it to the relevant embassy or consulate, a full refund will be issued, minus a non-refundable administrative fee of [amount].
- Application Rejected by Embassy/Consulate: If your visa application is rejected by the embassy or consulate, we will not be able to refund the government filing fees or the visa application processing fee charged by the embassy/consulate. However, we will refund a portion of our service fee based on the stage of completion of your application (e.g., a higher percentage if the application hasn’t been submitted yet).
- Refund Processing: Refunds will be processed within [number] business days of receiving your cancellation request or notification of application rejection. Refunds will be issued to the original payment method used.
5. Taxes
- You are responsible for any applicable taxes associated with your payment.
6. Changes to the Payment Policy
- We reserve the right to modify this Payment Policy at any time. We will notify you of any changes by posting the new Payment Policy on our website.
7. Contact Us
- If you have any questions regarding this Payment Policy, don’t hesitate to get in touch with us.