Shiva Fly Refund Policy
Effective Date: [1st April 2024]
This Refund Policy outlines the terms and conditions for refunds associated with Shiva Fly’s visa processing services (the “Services”).
1. Understanding Visa Applications
We want to be upfront about the nature of visa applications. The decision to grant or deny a visa ultimately rests with the embassy or consulate of the destination country. Our services focus on assisting you with the application process and ensuring it’s complete and accurate.
2. Refundable and Non-refundable Fees
- Our fees consist of two main categories:
- Government Filing Fees: These fees are paid directly to the embassy or consulate and are non-refundable, regardless of the application outcome.
- Shiva Fly Service Fees: These fees cover our assistance with the application process.
3. Refund Scenarios
We offer refunds under the following circumstances:
* **Application Not Submitted:** If you decide to cancel your application before we submit it to the embassy or consulate, we will issue a full refund for our service fees, minus a non-refundable administrative fee of [amount]. This fee covers initial processing and consultation time.
* **Application Rejected Due to Our Error:** In the rare instance where your application is rejected due to a demonstrable error on our part (e.g., incorrect information submitted due to our mistake), we will issue a full refund for both our service fees and any government filing fees we advanced on your behalf (if applicable).
4. Application Rejected by Embassy/Consulate
If your visa application is rejected by the embassy or consulate for reasons beyond our control (e.g., incomplete documentation, not meeting eligibility requirements), then:
* Government filing fees are non-refundable.
* We will offer a partial refund of our service fees based on the stage of completion of your application:
* **Full application not submitted:** Higher percentage of service fee refunded.
* **Application submitted but incomplete:** Partial service fee refunded based on work completed.
* **Application completed and submitted:** Minimal or no refund for service fee, as significant effort has been invested in application preparation.
5. Refund Processing
- Refund requests must be submitted in writing via email to [insert email address].
- We will process your refund request within [number] business days of receiving it.
- Refunds will be issued to the original payment method used. Please allow additional processing time by your bank.
6. Contact Us
- If you have any questions regarding this Refund Policy, don’t hesitate to get in touch with us.